FAQ

PAYMENT


Payment will be made via our payment processing partner iPay88. We accept Credit Cards and Direct Online Banking.


Credit Cards:

Visa and MasterCard


Direct Online Banking:

This is for Malaysian bank accounts only: Maybank2u, CIMB Clicks, FPX, RHB Online, Hong Leong Online, AmOnline, Affin Bank and Bank Rakyat.


SHIPPING

  1. Where do we ship?

We currently only ship within Malaysia.


  1. How much is Shipping?

We offer FREE SHIPPING over RM 150! (FOR MALAYSIA ONLY)

For orders below RM 150,  shipping is RM 8 for West Malaysia, RM 12 for East Malaysia.

For our Bridesmaid Proposal Custom Gift Boxes, shipping is RM 10 per box for West Malaysia, RM 15 per box for East Malaysia.

 

  1. When will I receive my order?

Delivery is within 2-3 working days upon confirmation. Please note that we do not ship on weekends and Public Holidays.


Disclaimer:

In the event that a wrong mailing address is provided and Styleper is only notified after the order has been shipped, redelivery fee will be charged to the customer.


RETURNS/REFUND


  1. What is your return policy?

Please note that we do not accept returns. Goods sold are final.

We only accept returns/refund if goods received are faulty.


  1. What if I receive a faulty/incorrect item?

If you have a concern with a faulty or incorrect item, please email us at ask@styleper.com within 1 week of receiving the item.  We will urgently review the matter for you!


All returns should be sent to the below address:


ATTN: STYLEPER PLT

  1. 5, JALAN 1/114,

KUCHAI BUSINESS CENTRE,

58200 KUALA LUMPUR,

MALAYSIA.


Kindly note that:

  • Return of product(s) due to defects or incorrect item is only acceptable within 1 week of receiving  your order.
  • We advice that all items returned to us should be sent with a tracking number.
  • Styleper will not be held liable should there be any loses or damages during delivery.